Computer telephony is the telephony technologies, products, and solutions based on off-the-shelf computer technology. This text offers an introductory level of coverage, the IP telephony coverage is... This description may be from another edition of this product.
A good introduction, very comprehensive, maybe too theroretical. The author fully describes the model of CTI, and then presents exemples of real world implementation. I think it's a good book for consulting, and less interesting for people trying to build CTI solution.
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